Find us and our agents at one of our service centres or Access Points. We can help with payment and service information for Centrelink, Medicare and Child Support.
If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.
We’re experiencing a high demand for our services due to Coronavirus (COVID-19). Read more about payments and services during COVID-19.
You can now do all of these things online through myGov:
- confirm your identity
- get a Centrelink Reference Number (CRN)
- create a Centrelink online account
- link your Centrelink online account to myGov.
You don’t need to visit a service centre or call us to do any of these.
Due to COVID-19, service centres may be closed or open at different times. Check local COVID-19 restrictions about wearing a face mask before you enter our service centres.
If you’re in Victoria, you need to wear a mask to any of our service centres.
You’ll also need to check in using the Service Victoria app. Find out more about the app on the Service Victoria website.
For Centrelink services, you can call ahead to book an appointment at a service centre.
If you don’t have the internet at home you can use our self service terminals. There are some changes due to coronavirus, so check if your local service centre offers this before you visit.
Find out more about self service.