Find one of our service centres, agents or access points. We can help with payment and service information for Medicare, Centrelink, and Child Support.
Holiday service changes
Our service centres and most call centres will close over the Christmas and New Year holiday period.
We’ll be closed:
- Monday 25 December 2023
- Tuesday 26 December 2023
- Wednesday 27 December 2023
- Monday 1 January 2024.
Smaller sites for rural and regional communities may have extended closures.
You can now do all of these things online through myGov:
- confirm your identity
- get a Centrelink Reference Number (CRN)
- create a Centrelink online account
- link your Centrelink online account to myGov.
You don’t need to visit a service centre or call us to do any of these.
For Centrelink services, you can call ahead to book an appointment at a service centre.
Check customer service changes to see if there is an extension or interruption to our service delivery.
We have staff who travel to rural and regional areas in mobile services centres to help customers with our services and payments. Check where and when our mobile service centres are travelling to see if they’re visiting your community soon.
If you don’t have the internet at home you can use our self service terminals.
Find out more about self service.